Plans change – we understand – and that's why we offer several options on how to change or cancel a reservation, quickly and easily.
Reservations can be changed or canceled by:
- visiting My Trips, entering their name and confirmation number, then proceeding with the steps to change or cancel a flight
- clicking here to chat with us
- direct messaging us on social media
- speaking to a Guest Service Agent at their local airport
Changes can be made online up to one hour before scheduled departure.
If a Guest cancels a reservation within 24 hours or less from booking, for a flight that is seven or more days away, they are eligible for a full refund in the original form of payment. Guests who are not entitled to a refund will receive a Reservation Credit for the value of the reservation (excluding Go bookings – see below for details). Airfare, government taxes and fees, ancillary fees, and carrier fee differences may apply when making itinerary changes to a reservation.
No change or cancel fees apply, only to Go Big, Go Comfy, and Go Savvy tickets. A fare difference may apply.
Go Travel Option: A fee applies for cancellations or modifications if booking was purchased on or after February 5, 2025.
Please click here for information on how to use a reservation credit to book future travel with us.