Since our cargo doors are the same dimensions throughout our fleet, if your wheelchair or scooter does not fit, please reach out to us here for a refund. If your wheelchair or scooter is unable to be accommodated on the day of travel due to the number of wheelchairs stowed in the cargo hold, we will re-book you onto the next available Spirit flight at no additional charge. In the unlikely event that you need to purchase an alternate Spirit flight at a higher cost to accommodate your wheelchair or scooter, we will review your case to determine if the fare difference can be refunded.
For your case to be reviewed, please reach out to our Guest Care team here, click Let's Chat, and type the phrase ‘Wheelchair Cargo’. You will be required to provide the following information:
- Dimensions of your wheelchair or scooter
- Reason your wheelchair or scooter cannot be accommodated
- Cost of preferred Spirit flight that could not accommodate your wheelchair or scooter
- Date, time of departure, and route
- Confirmation code of purchased flight