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Travel Ban – COVID 19

We understand that multiple countries are announcing several preventive measures to combat COVID-19. Please fill out the form below and we will work with you. If you are not affected by one of the countries listed in this form, please click here to cancel your flight and obtain a reservation credit.

Was your flight cancelled?

Taking care of our Guests is our absolute priority. If your flight was affected by a cancellation, you may apply for a refund by completing the form below. Please note, that if approved, you will receive a refund of all flights that have not been flown.

For example, if you have a return flight that is still scheduled to depart, you will be issued a refund and will no longer be able to travel on your return.

If you are approved, it will be issued within the next 7 business days to the original form of payment, and we will send you an email to the email address provided. Once the refund is processed, it may take an additional 7 days to show on your account depending on your financial institution.

Please be advised that once a refund is issued, we are no longer in possession of the funds. If your original form of payment was a Reservation Credit, you will receive a new credit.

If you would like to keep your return flight, please call us at 844-989-7283 and do not complete the form below.

SHARE YOUR FEEDBACK WITH US To be eligible to fly, your animal must be a trained service dog and you must specify the task(s) the animal has been trained to do to assist with your disability. Please keep in mind, it is a Federal crime to knowingly and willfully make materially false entries, statements or representations on this form. Any suspicion of a fraudulent form will be forwarded to the appropriate government body for review and appropriate action. Thank you for traveling with Spirit. We are sorry to hear you encountered a Wi-Fi issue while using this service. To apply for a refund, please complete the below form with the correct requested information to avoid delays. Once the form is submitted, you will receive an email on the status of your request. We believe open communication is crucial in building strong relationships with our valued Guests like you. We genuinely appreciate your feedback, as it helps improve our products, services, and overall experience. Whether you have a compliment, a complaint, or an inquiry, you’re in the right place.

Use the “Click to Chat Now!” button below to speak with us. If an agent is unavailable to assist you now or your feedback requires further investigation, your chat information will be collected, and we will contact you via the email provided.

Group reservations applicants should use the "Click to Chat Now!" button below. To submit your request, simply type in Group Reservations and follow the prompts to submit your request.

     

Alternatively, you may also send us feedback via mail addressed to:

Spirit Airlines
ATTN Guest Care
1731 Radiant Drive
Dania Beach, Fl. 33004

Your satisfaction is our top priority, and we are dedicated to ensuring your voice is heard. Thank you for taking the time to share your thoughts with us.













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